esim

How to keep your eSIM when resetting your phone

A factory reset is a critical process often utilized when troubleshooting software issues on smartphones such as Samsung Galaxy phones, Google Pixel devices, or iPhones. By performing a factory reset, users can restore their devices to the original factory settings, which involves a comprehensive data wipe. Understanding what happens during this process can help users make informed decisions about when and how to reset their devices.

What Happens in a Factory Reset: Data Wipe

1. Deletes All User Data: One of the most significant outcomes of a factory reset is the complete deletion of all user data. This includes not only your applications but also valuable personal data such as:

Photos and videos
Contacts and messages
Custom application settings
Saved passwords and credentials

A factory reset erases all your personal data permanently. Here's how it works: Your phone encrypts (locks) all your files with special digital keys—think of these like the password to a safe. When you factory reset, the phone deletes these encryption keys. Without the keys, your old data becomes unrecoverable, even though technical traces might remain on the storage chip. For practical purposes, your photos, apps, and settings are gone forever.

Important: Data on external SD cards (Android only) isn't wiped unless you specifically choose to format them during the reset. Always back up important files before proceeding.

Data on external SD cards (Android) isn’t wiped unless you choose to format it. Always back up first.

2. Resets Device Settings: In addition to erasing personal user data, a factory reset restores all device settings to their original defaults. All customizations made by the user, such as wallpaper selections, notification sounds, and accessibility settings, will also be returned to the factory state. This complete reset enables users to resolve issues caused by incorrect settings or software conflicts.

3. Reinstalls Apps and System Files: Restores system to default settings and stock apps without reinstalling firmware. The device keeps the same OS version currently installed. This means that any system-level problems related to software corruption or functionality issues can often be resolved through a factory reset, as it restores everything to the condition it was in when first purchased.

4. eSIM Considerations: An important consideration during a factory reset is the status of your eSIM, a digital SIM that allows you to activate a cellular plan without a physical SIM card. Whether the factory reset removes your eSIM depends on the reset options you choose. Some devices allow maintaining the eSIM while erasing user data, while others may not. It is advisable to check your device's specific instructions regarding eSIM management during a factory reset.

In summary, performing a factory reset is a powerful step in troubleshooting software anomalies in smartphones. However, it's crucial to recognize that all personal data will be lost, settings will revert, and the operating system will be restored. Ensuring that vital data is backed up before initiating this process can save users from potential loss and enable a smooth transition back to normal device functionality.

Factory Reset and eSIM

When it comes to maintaining your device, a factory reset can be a useful tool for troubleshooting problems or improving performance. However, if you're using an eSIM, you might be concerned about losing your mobile profile during this process. The good news is that, typically, your eSIM can remain intact during a factory reset, unless you specifically choose to delete it.

Most modern devices will present options regarding your eSIM profiles when initiating a factory reset. For instance, on iOS devices, you will be prompted with the option to 'erase data and keep eSIMs' during the reset. This means you can wipe all other content while keeping your eSIM settings safe, allowing you to restore your device to its original state without losing your mobile plan information.

For Android users, the process is slightly different but equally user-friendly. During the factory reset, you will typically find a checkbox related to your eSIM. This box is unchecked by default, ensuring that your eSIM data remains unchanged unless you manually select the option to delete it. This feature is particularly beneficial for users who may need to perform resets frequently but want to preserve their connectivity options.

It's essential to understand the difference between eSIM hardware and eSIM profile:

eSIM Hardware = The physical chip permanently built into your phone's motherboard. This NEVER gets deleted—it's a permanent part of your device, just like the camera or battery.

eSIM Profile = The digital information stored on that chip, containing your phone number, mobile plan details, and carrier settings. This CAN be deleted during a factory reset.

Think of it like a mailbox analogy:

The eSIM chip = Your physical mailbox (always there)
The eSIM profile = Your name on the mailbox (can be removed and replaced)

When you factory reset and choose to "delete eSIM," you're only removing your name from the mailbox—the mailbox itself remains ready for a new profile.

Important: You generally cannot backup and restore an eSIM profile like you would a photo or document. If you delete your eSIM profile, you'll need a new activation QR code from your carrier to reinstall it. The profile itself isn't a file you can save.

Note: you generally can’t back up/restore an eSIM profile like a file. You’ll typically need a new activation QR code from your carrier.

In summary, understanding how factory resets interact with your eSIM can help you manage your device more efficiently. Retaining your eSIM settings ensures that you won't face unnecessary interruptions in your mobile service. Always remember to review the prompts during the reset process to make informed decisions regarding your mobile profiles, especially if you rely heavily on eSIM technology for your connectivity needs.

In conclusion, taking the time to know your device's capabilities regarding eSIM management during factory resets can save you hassle and ensure continuity in your mobile service. Whether you are using an iPhone or an Android device, these built-in features are designed to make the servicing of your mobile device straightforward while keeping your essential profiles secure.

Factory Reset eSIM Behavior: iPhone vs Android

Different devices handle eSIM differently during factory reset. Here's exactly what to expect:

Device	Default Behavior	User Has Choice?	How to Keep eSIM	How to Delete eSIM	Notes
iPhone (iOS 15+)	Prompts user to choose	Yes - 2 clear options	Select "Keep eSIM and Erase Data"	Select "Delete eSIMs and Erase Data"	Clear prompts at final step of reset
Samsung Galaxy	Keeps eSIM by default	Yes - checkbox option	Leave "Erase eSIMs" checkbox unchecked (default)	Check the "Erase eSIMs" box before confirming	Default = eSIM is preserved
Google Pixel	Keeps eSIM by default	Yes - checkbox option	Leave "Erase downloaded SIMs" unchecked (default)	Check "Erase downloaded SIMs" box	Similar to Samsung
Other Android	Varies by manufacturer	Depends on model	Check your device's reset screen carefully	Check device settings	Consult manufacturer documentation

Key Takeaway: Modern smartphones (2020+) give you control over eSIM during factory reset. Always read the prompts carefully before confirming.

Sources: Apple Support (Dec 2025), Samsung Community Forums, Google Pixel Help Center

What This Means for You:

Scenario 1: Troubleshooting your phone (want to keep using it)

Choose the option that KEEPS your eSIM
iPhone: "Keep eSIM and Erase Data"
Android: Leave the checkbox unchecked
Result: You'll be back online in 2-5 minutes after reset

Scenario 2: Selling/giving away your phone

Choose the option that DELETES your eSIM
iPhone: "Delete eSIMs and Erase Data"
Android: Check the "Erase eSIMs" box
Result: New owner won't have access to your mobile account

Not sure which option you picked? After reset, go to Settings > Cellular/Mobile Network. If you see your eSIM listed, you kept it. If not, you deleted it.

iPhone Factory Reset

If you're looking to factory reset your iPhone, the process is designed to be user-friendly and straightforward. A factory reset is useful for various reasons, such as preparing your device for resale, resolving persistent issues, or simply starting fresh. Below, you’ll find a step-by-step guide on how to erase all data and settings from your iPhone effectively.

To begin with, navigate to the Settings app on your iPhone. From there, scroll down and select General. This section contains various options related to your device's core settings. Once you're in the General menu, look for the option labeled Transfer or Reset iPhone.

After tapping on Transfer or Reset iPhone, you will be presented with multiple options, one of which is Erase All Content and Settings. Choosing this option will initiate the factory reset process. It's important to note that this action will wipe your iPhone clean, removing all data, personal settings, and installed applications. Therefore, it’s advisable to back up any critical information before proceeding.

As you confirm the factory reset, you will need to choose between two options regarding your eSIM profiles:

Keep eSIM and Erase Data: This choice will erase all data and settings but will retain your installed eSIM profiles. It’s a practical option if you plan to continue using the same eSIM on another device.
Delete eSIMs and Erase Data: Selecting this option will remove all data from your iPhone, including your eSIM profiles. This is the ideal choice if you're looking to ensure that no sensitive information remains on the device.

Once you've made your selection and confirmed the reset, your iPhone will start the process. The device will reboot, and all data will be permanently deleted. The reset duration varies by device and data volume, expect several minutes to longer. After the process is finished, you'll be greeted with the initial setup screen as if the device were new.

In summary, performing a factory reset on your iPhone is a simple yet important process for users seeking to clear their devices completely. Always remember to back up any essential information, choose the appropriate eSIM option based on your needs, and follow the on-screen instructions to ensure a smooth reset process.

iPhone Factory Reset

Android Factory Reset

Performing a factory reset on your Android device can be a crucial troubleshooting step when encountering persistent software issues. It restores your device, such as a Samsung Galaxy phone or Google Pixel device, to its original settings by erasing all user data and customized preferences. This process reinstalls the operating system and built-in applications, which can help resolve problems that may not be fixable through other means. However, it’s essential to know what a factory reset entails and how it may affect different aspects of your device, including your eSIM profile. Let’s explore how factory resets work specifically for Samsung Galaxy and Google Pixel devices.

Samsung Galaxy

When you initiate a factory reset on a Samsung Galaxy phone, the device will undergo a comprehensive restoration process. Here’s what you need to know:

Deleting User Data: All user data will be erased, including your photos, apps, contacts, messages, and any personalized settings you've configured over time.
Resetting Device Settings: The device will revert to its default factory settings. This means any changes you've made, such as display settings, user preferences, or accounts linked to the device, will be removed.
Reinstalling Operating System: The phone will reinstall the core operating system and built-in apps, giving it a fresh start as if it were new out of the box.

Regarding the eSIM, Samsung Galaxy devices generally allow you to choose whether to keep or remove your eSIM profile during the factory reset. If you want to retain your eSIM profile, make sure to select the appropriate option before confirming the reset. Otherwise, a complete reset will remove all data, including the eSIM settings.

A factory reset on a Samsung Galaxy phone

Google Pixel

Similar to Samsung devices, a factory reset on a Google Pixel phone brings about significant changes to your device:

Deleting User Data: Performing a factory reset will erase all personal data, including your applications, images, contacts, and any saved messages. Make sure to back up any important information beforehand.
Resetting Device Settings: The Pixel device will return to its original factory settings. Personalized settings and configurations will be lost, making it essential to reconfigure your device afterwards.
Reinstalling Apps and System Files: The operating system and essential applications will be reinstalled, resolving any deep-rooted software issues you may have been facing.

For eSIM profiles on Google Pixel devices, the situation is similar. The reset process allows you to determine whether to keep or erase your eSIM settings. Ensure that you select the option that fits your needs, especially if you plan on using the same eSIM after the factory reset.

Similar to Samsung devices, a factory reset on a Google Pixel phone

When Should You Remove Your eSIM Profile?

As eSIM technology becomes increasingly common in smartphones, understanding when to remove your eSIM profile is essential for protecting your information and ensuring seamless phone functionality. There are specific circumstances that necessitate the removal of your eSIM, predominantly related to repairs or device transfers.

If you’re encountering software issues with your smartphone, it's likely that you will perform a factory reset to rectify these problems. In such cases, leaving your eSIM profile intact is advisable. Maintaining your eSIM ensures that your mobile plan remains operational, allowing you to continue using your network without interruption. If you remove your eSIM prematurely, you might face challenges in reconnecting to your mobile service after the reset.

However, if you’re considering selling or giving away your phone, the situation changes significantly. In this scenario, it's crucial to remove your eSIM profile for privacy and security reasons. Failing to do so could give the next user access to your mobile network and inadvertently expose your personal information. Therefore, taking the time to erase your eSIM profile is a necessary step in the preparation process before transferring ownership of your device.

When you delete your eSIM profile, the process often occurs during a factory reset. By selecting the "erase all data" option or a similar feature that includes removing eSIMs, the digital information pertinent to your eSIM profile is deleted. This action not only secures your personal details but also prevents unauthorized use of your mobile services.

When Should You Remove Your eSIM Profile?

Deciding whether to keep or delete your eSIM during a factory reset depends entirely on your situation. Here are real-world scenarios to help you choose:

Scenario 1: Your Phone is Frozen or Malfunctioning

Situation: Your iPhone won't stop crashing, apps freeze constantly, or touchscreen is unresponsive.

What to do: Keep your eSIM

Why: You're just troubleshooting your device—you still want to use the same phone and same mobile plan afterward. Keeping the eSIM means you'll be back online immediately after the reset completes (usually 2-5 minutes).

How: When prompted during reset, select "Keep eSIM and Erase Data" (iPhone) or leave the "Erase eSIM" checkbox unchecked (Android).

Scenario 2: Selling Your Phone on eBay, Facebook Marketplace, etc.

Situation: You're upgrading to a new phone and selling your old one.

What to do: Delete your eSIM

Why: The new owner doesn't need access to your mobile account. Leaving your eSIM on the device could:

Give them access to your phone number (if tied to the eSIM)
Use up your prepaid data balance
Expose your carrier account information

How: Select "Delete eSIMs and Erase Data" (iPhone) or check the "Erase eSIM" box (Android).

Also remember to:

Sign out of iCloud/Google Account
Remove any screen lock passcode
Unpair Apple Watch or Galaxy Watch

Scenario 3: Giving Your Old Phone to Family/Friend

Situation: You got a new phone, and you're gifting your old device to someone.

What to do: It depends

Option A - Delete eSIM if:

They will use their own SIM card or eSIM
You want to transfer your theBitJoy plan to your new phone
The eSIM is tied to your personal phone number

Option B - Keep eSIM if:

You're gifting them the mobile plan too (check with theBitJoy support if this is allowed—most eSIMs are non-transferable)
It's a data-only eSIM with remaining balance you won't use

Best practice: Delete it, then check with support@thebitjoy.com if you can purchase a new eSIM for them at a discount.

Scenario 4: Switching to a New Phone (Same User)

Situation: You bought an iPhone 16, and you're moving from your iPhone 14. What to do on OLD phone: Delete eSIM
What to do on NEW phone: Install fresh eSIM

Why: Most carriers (including theBitJoy) don't allow the same eSIM profile on multiple devices simultaneously. You need to:

Delete eSIM from old phone (or let it stay if you're keeping the old phone as backup)
Contact theBitJoy for a new QR code
Install on your new phone

theBitJoy users: Email support@thebitjoy.com with your order number and new device model. We'll send a new QR code free of charge.

Keep eSIM When: Fixing software issues on your phone.
Remove eSIM When: Selling or giving away your device.
What Happens: eSIM profile is deleted during a factory reset.

In summary, understanding when to remove your eSIM profile can save you from potential inconveniences and protect your sensitive information. If you're fixing your device, retain your eSIM; if you're passing it along to someone else, make sure to remove it. This simple practice not only safeguards your privacy but also enhances the security of your mobile network.

What Happens When You Delete an eSIM Profile?

When you delete an eSIM profile from your device, particularly during a factory reset, you are permanently erasing the digital information that enables your device to connect to your mobile network. This step is crucial as it allows for a fresh start, but it also means that your device will lose its connection to your carrier until the eSIM is reactivated or reinstalled.

Deleting an eSIM profile typically occurs when you select the option to 'erase all data' or a similar choice during the factory reset process. This action removes not only your eSIM information but also all other content stored on your device, bringing it back to its original factory settings. Consequently, your device will no longer have access to cellular services linked to that eSIM profile.

Once you've deleted your eSIM profile, reactivation becomes necessary to regain mobile connectivity. You can accomplish this in two ways:

Contact Your Mobile Carrier: Reach out to your telecommunications provider to request a new QR code. This QR code is essential for reinstalling your eSIM profile and should be readily available upon request.
Using Your Carrier’s App: Many carriers now offer dedicated mobile applications where you can conveniently download and install a new eSIM profile directly to your device. This method is often faster and more efficient than contacting customer service.

Before undertaking a factory reset, it's wise to consider backing up your eSIM data, even if you plan to keep it. Backing up this information can save you potential headaches should anything go awry during the reset process. You can typically back up your eSIM data in conjunction with your carrier’s services. Ensure that you inquire whether your provider has options available to keep your eSIM information safe.

In conclusion, understanding the implications of deleting an eSIM profile can help you navigate your device's settings more effectively. Whether for troubleshooting purposes or device upgrades, knowing how to reactivate your eSIM is crucial for maintaining mobile connectivity. Always remember to check with your carrier regarding the best practices for backup, reactivation, and any other assistance you might need when managing your eSIM profiles.

How to Back Up eSIM Data for a Factory Reset

Backing up your eSIM data is an important step before performing a factory reset on your device. Even if you plan to continue using your eSIM, having a reliable backup can save you time and frustration if issues arise during the reset process. This guide outlines several effective methods to ensure your eSIM information is preserved and can be easily restored later.

One of the most convenient ways to back up your eSIM data is by utilizing carrier apps. Many mobile carriers provide dedicated applications designed to manage your eSIM profile efficiently. These apps often include features that allow you to save or transfer your eSIM information, including your phone number, plan details, and associated settings. Before initiating a factory reset, check if your carrier offers such resources and follow the instructions to create a backup of your eSIM data.

Another crucial aspect of backing up your eSIM is the QR code that you received when you first activated your eSIM. This QR code contains vital information that enables you to reinstall your eSIM on your device, should you need to do so in the future. To safeguard this information, it is advisable to take a screenshot or store a digital copy of the QR code in a secure location. This simple step can prove invaluable, as it allows you to restore your eSIM easily without needing to contact your carrier again.

In addition to the methods mentioned, utilizing cloud storage can further enhance your eSIM backup strategy. Cloud storage services allow you to store not just your eSIM data, but also essential files, contacts, and device settings. By uploading your important information to a cloud service like Google Drive, iCloud, or Dropbox, you ensure that your data remains safe and accessible from any device. Whether you experience a data loss or switch devices, having your information stored in the cloud provides an additional layer of security and convenience.

Lastly, if you are considering transferring your eSIM to a new device, it is essential to confirm whether the new device supports eSIM functionality. Most modern smartphones do support eSIM technology, but checking compatibility ensures you can transfer and restore your eSIM data smoothly. Always consult the manufacturer's guidelines or your carrier's support team for detailed instructions on how to manage your eSIM during device transitions.

In conclusion, preparing for a factory reset by backing up your eSIM data is a straightforward process that can prevent potential headaches. By utilizing carrier apps, saving your QR code, leveraging cloud storage, and ensuring compatibility with new devices, you can protect your eSIM information effectively. Taking these proactive steps guarantees that your transition will be as seamless as possible, allowing you to restore your eSIM settings without unnecessary delays or complications.

How to Recover Your eSIM After a Factory Reset

Factory resets can be a necessary step in troubleshooting or refreshing your device, but they often lead to the loss of your eSIM settings. Whether you’re switching devices or simply restoring your smartphone to its original settings, recovering your eSIM doesn’t have to be a complex process. In this guide, we’ll walk you through the steps to reinstall your eSIM, activate it with your mobile carrier, and what to do if you lose your eSIM during a reset. Let’s get started!

Reinstallation

Reinstalling your eSIM after a factory reset is straightforward. You’ll usually need to either acquire a new QR code from your mobile carrier or utilize their dedicated app to redownload your eSIM profile. Follow these simple steps for reinstallation:

Connect your device to a stable Wi-Fi network to ensure smooth internet access.
Navigate to Settings and select Cellular (or Mobile Data).
Tap on Add Cellular Plan or Add eSIM.
Scan the QR code provided by your carrier, or enter your installation details manually if applicable.
Follow the on-screen instructions to complete the installation process successfully.

Once you have completed these steps, your eSIM profile should be reinstalled on your device, ready for use.

Activation

Activating your eSIM is essential to connect it to your carrier’s network. The method of reactivation can vary based on your mobile carrier. Here’s a breakdown of how to reactivate eSIMs for some major providers:

Nomad: To reactivate, go to the ‘Manage eSIM’ section within the Nomad app. Follow the instructions provided to link your eSIM back to your account.
Other Carriers: For most mobile carriers, visit their official website or use their mobile app to request eSIM activation. Make sure you have your account credentials handy to verify your identity.

After completing these steps, your eSIM should be activated, allowing you to utilize mobile data and make calls as before.

What to Do if You Lose Your eSIM During a Reset

If you find that your eSIM is not available following a factory reset, don’t panic! The first step is to check if your eSIM information is saved under your carrier’s setup. Here are some steps you can take:

Contact Your Carrier: Reach out to your mobile carrier’s customer service for assistance. They can often provide you with a new QR code or guidance to reinstall the eSIM.
Use Carrier Apps: Many carriers have dedicated apps that allow you to manage your eSIM settings. Check if you can re-download your eSIM profile directly from their app.
Check Account Settings: Log in to your account on your carrier’s website to see if there’s an option to reissue your eSIM.

By following these steps, you should be able to recover your eSIM even if it seems to be lost after a factory reset.

This structured content includes a comprehensive guide to recovering an eSIM after a factory reset, divided into clear sections with detailed steps. Each section provides valuable insights for users, focusing on practical guidance while ensuring clarity and engagement.

How to recover your eSIM after a factory reset

Troubleshooting: Common eSIM Issues After Factory Reset

Even when you follow all the steps correctly, you might encounter issues. Here are the most common problems and their solutions:

Problem 1: eSIM Won't Reconnect After Reset (Kept eSIM Option)

Symptoms:

You selected "Keep eSIM and Erase Data"
Phone reset successfully
But now showing "No Service" or "SIM Not Provisioned"

Solutions (try in order):

Step 1: Simple restart

Turn phone completely off (not just lock screen)
Wait 30 seconds
Turn back on
Wait 5 minutes for network registration

Step 2: Toggle eSIM off and on

iPhone: Settings > Cellular > [Your eSIM] > Turn This Line Off → wait 10 seconds → Turn On
Android: Settings > Network & Internet > SIMs > [Your eSIM] > Toggle off → wait 10 seconds → Toggle on

Step 3: Reset Network Settings (this does NOT delete your eSIM)

iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Note: This will forget Wi-Fi passwords, so have them ready

Step 4: Check eSIM is still installed

iPhone: Settings > Cellular → You should see your eSIM listed
Android: Settings > Network & Internet > SIMs → Check if eSIM is present
If NOT present, you accidentally deleted it → Skip to "Problem 3" below

If still not working: Contact your carrier. Your eSIM might need reactivation on their end.

Problem 2: "Cellular Plan Cannot Be Added" Error

Symptoms:

Trying to reinstall eSIM after factory reset
Scanning QR code shows this error
Can't add cellular plan

Why this happens: Your phone might have a "ghost" copy of the old eSIM profile cached in memory.

Solutions:

Step 1: Wait it out (seriously)

Close Settings app completely
Wait 15-20 minutes
Try scanning QR code again
The cache usually clears itself

Step 2: Restart and try again

Restart your phone
Wait 5 minutes after boot
Go to Settings > Add Cellular Plan
Scan QR code

Step 3: Use manual entry instead of QR code

iPhone: Settings > Cellular > Add Cellular Plan > Enter Details Manually
Android: Settings > Network & Internet > SIMs > Download a SIM > Enter manually
You'll need:
- SM-DP+ Address (from your carrier)
- Activation Code (from your carrier)
- Confirmation Code (if required)

For theBitJoy users:

Email support@thebitjoy.com with subject "Cannot Add eSIM - Need Manual Codes"
Include: Order number + Device model
We'll send manual entry codes within 1 hour

Step 4: Check for iOS/Android updates

Outdated OS can cause eSIM issues
iPhone: Settings > General > Software Update
Android: Settings > System > System update
Update if available, then try again

Problem 3: QR Code Won't Scan

Symptoms:

Camera doesn't recognize QR code
"Invalid QR Code" error
QR code looks blurry or pixelated

Solutions:

Step 1: Check camera permissions

iPhone: Settings > Camera → Ensure Camera access is ON
Android: Settings > Apps > Camera > Permissions → Allow Camera

Step 2: QR code display issues

If QR code is on another phone: Increase screen brightness to 100%
If QR code is printed: Ensure no glare, hold steady, try better lighting
If QR code is in email: Don't screenshot it—open the original email/PDF

Step 3: Clean your camera lens

Use soft cloth (microfiber)
Remove phone case if it's covering camera edges
Ensure no fingerprints or smudges

Step 4: Try manual entry (see Problem 2, Step 3 above)

Step 5: Request a new QR code

QR codes can expire (usually after 30-90 days)
If your code is old, request a fresh one from your carrier

theBitJoy users: Email support@thebitjoy.com - we'll send a new QR code free of charge

Problem 4: Lost QR Code After Reset

Symptoms:

Factory reset deleted your emails
Can't find original QR code anywhere
Need to reinstall eSIM but have no code

Solutions:

Step 1: Check your email on another device

Log into your email on computer/tablet
Search for: "theBitJoy" OR "eSIM" OR "QR code"
Check Spam/Junk folder too

Step 2: Check cloud backups

iCloud/Gmail might have backed up emails
Google Drive/Dropbox if you saved it there

Step 3: Check your carrier account portal

Many carriers let you download QR code from their website
Log in to your account
Look for "Manage eSIM" or "Download QR Code"

For theBitJoy users - FASTEST METHOD:

Email: support@thebitjoy.com
Subject: "Lost QR Code After Factory Reset"
Include:
- Order number (if you have it)
- OR email address used for purchase
- OR last 4 digits of payment card
We'll resend within 1-2 hours (usually faster)

Alternatively: WhatsApp us at [link] for instant support during business hours

Problem 5: eSIM Shows "Expired" or "No Service" After Reinstall

Symptoms:

Successfully reinstalled eSIM
But shows "Expired" or "No Service"
Mobile data doesn't work

Check these first:

1. Is your plan actually still valid?

Check purchase date + validity period
Example: 30-day plan purchased Nov 1 → Expires Dec 1
If expired, you need to purchase a new plan or top up

2. Are you in a covered country?

theBitJoy covers 190+ countries, but not everywhere
Check coverage list: [link to theBitJoy coverage page]
If you're in a remote area, local network might not be available

3. Is Data Roaming enabled?

iPhone: Settings > Cellular > [Your eSIM] > Data Roaming → Turn ON
Android: Settings > Network & Internet > SIMs > [Your eSIM] > Roaming → Enable
Important: This is NOT expensive roaming—it's required for eSIM to work

4. Is Airplane Mode OFF?

Sounds obvious, but many people forget
Swipe down → Ensure airplane icon is NOT highlighted

5. Is the eSIM set as your data line?

iPhone: Settings > Cellular > Cellular Data → Select your eSIM
Android: Settings > Network & Internet > SIMs → Set eSIM as preferred for Mobile data

If all the above are correct:

Wait 10-15 minutes (network registration can be slow)
Restart phone
If still not working → Contact carrier support

Problem 6: Accidentally Deleted eSIM, Want It Back ASAP

Symptoms:

Chose "Delete eSIMs" by mistake
Realized you needed it
Leaving for airport in 2 hours

EMERGENCY RECOVERY (theBitJoy users):

If you have Wi-Fi RIGHT NOW:

Email support@thebitjoy.com with subject "URGENT - Deleted eSIM by Accident"
Include: "Traveling in [X] hours, need QR code immediately"
Check email every 15 minutes
We prioritize urgent requests (usually respond within 30-60 minutes during business hours)

Alternative - WhatsApp:

Faster for urgent requests
Send: "Accidentally deleted eSIM, need QR code urgently"
Include: Order number or email used for purchase

If you DON'T have Wi-Fi:

Go to airport/cafe with Wi-Fi BEFORE your flight
Do NOT wait until you land (you'll need Wi-Fi to reinstall)

Prevention for next time:

Screenshot your QR code and save to cloud storage (Google Drive/iCloud)
Forward order confirmation to a secondary email
Save theBitJoy support contacts to phone BEFORE traveling

Problem 7: Factory Reset Keeps Failing or Freezing

Symptoms:

Phone freezes during factory reset process
Gets stuck at Apple logo or Android boot screen
Reset won't complete

This is a phone issue, not eSIM issue. Solutions:

For iPhone:

Force restart:
- iPhone 8+: Volume Up (quick press) → Volume Down (quick press) → Hold Side button until Apple logo
Try reset via iTunes/Finder:
- Connect to computer
- Open iTunes (Windows) or Finder (Mac)
- Put iPhone in Recovery Mode
- Select "Restore"

For Android:

Force restart: Hold Power + Volume Down for 10 seconds
Try factory reset from Recovery Mode:
- Turn off phone
- Hold Power + Volume Up (or Volume Down, varies by model)
- Navigate to "Wipe data/factory reset"
- Confirm

If phone won't reset at all:

Battery might be too low (charge to 50%+)
Storage might be corrupted (needs professional repair)
Visit Apple Store / Samsung Service Center

Still Having Issues?

theBitJoy Support:

Email: support@thebitjoy.com (1-2 hour response time)
WhatsApp: [link] (fastest for urgent issues)
Include in your message:
- Device model (e.g., "iPhone 14 Pro", "Samsung Galaxy S24")
- iOS/Android version
- Exact error message or screenshot
- What you've already tried

Other Carriers:

Check their support page for contact info

Frequently Asked Questions (FAQ)

Q1: Will factory reset delete my theBitJoy eSIM?

A: Only if you choose to delete it. Modern smartphones give you two options:

"Keep eSIM and Erase Data" → Your eSIM stays, everything else is deleted
"Delete eSIMs and Erase Data" → Everything including eSIM is deleted

On iPhone (iOS 15+), you'll see these options clearly during the reset. On Android (most models), there's a checkbox for "Erase eSIMs" which is unchecked by default, meaning your eSIM will be kept unless you manually check the box.

Q2: Can I backup my eSIM profile like a file?

A: No, unfortunately not. Unlike photos or contacts, eSIM profiles cannot be backed up to iCloud, Google Drive, or any cloud storage. The eSIM profile is encrypted carrier data that's tied to your device's secure chip.

What you CAN do:

Save your activation QR code (though it's usually one-time use for security)
Keep your order confirmation email safe
Contact your carrier for a new QR code if needed (free with theBitJoy)

What you CANNOT do:

Export eSIM as a file
Transfer eSIM via AirDrop or Bluetooth
Restore eSIM from iPhone/Android backup

Q3: How long does eSIM reactivation take after factory reset?

A: It depends on which scenario:

If you KEPT your eSIM during reset:

Automatic reconnection: 2-5 minutes after reset completes
You don't need to do anything—just wait for network registration

If you DELETED your eSIM and need to reinstall:

Getting new QR code from theBitJoy: 1-2 hours (email response time)
Scanning QR code and installing: 2-5 minutes
Total time: ~1.5-2 hours from when you contact support

Emergency situation:

If you're traveling soon, email support@thebitjoy.com with "URGENT" in subject line
WhatsApp is faster for time-sensitive requests
We prioritize urgent travel requests

Q4: I factory reset and chose "Delete eSIMs" by accident. Can I get it back?

A: Yes! Your eSIM data plan is stored in your carrier's system, not just on your device.

For theBitJoy users:

Connect to Wi-Fi
Email support@thebitjoy.com or WhatsApp us
Provide your order number or email used for purchase
We'll send a new QR code (free of charge)
Scan the new code to reinstall

Important: Your data balance and plan validity are NOT affected by deleting the eSIM profile. If you had 20 days and 5GB remaining, you'll still have that after reinstalling.

Q5: Do I need to remove eSIM before selling my phone?

A: Yes, absolutely. Here's why:

Privacy risks if you DON'T remove it:

New owner could access your mobile data plan
They could use up your prepaid balance
Your phone number (if attached to eSIM) might be accessible
Your carrier account info could be exposed

How to properly prepare phone for sale:

Go to Settings → Factory Reset
Choose "Delete eSIMs and Erase Data" (not "Keep eSIM")
Also sign out of iCloud/Google Account BEFORE resetting
Remove any screen lock passcode
Unpair smartwatch if connected

After selling: Contact theBitJoy to transfer your plan to your new phone (we'll provide a new QR code free).

Q6: Can I transfer my theBitJoy eSIM to a new phone?

A: Indirectly, yes. You can't "move" the same eSIM profile, but you can get your plan activated on a new device.

Process:

On old phone: Factory reset with "Delete eSIMs" option (or just delete eSIM manually before resetting)
Contact theBitJoy: Email support@thebitjoy.com
Provide: Order number + new device model
Receive: New QR code for new phone (free, no charge)
On new phone: Scan QR code to activate

Important notes:

Most carriers (including theBitJoy) don't allow the same eSIM on multiple devices simultaneously
You need to deactivate on old device before activating on new one
Your data balance and remaining validity transfer with you

Q7: Will "Reset Network Settings" delete my eSIM?

A: No. "Reset Network Settings" and "Factory Reset" are different:

Reset Network Settings (safe for eSIM):

Clears: Wi-Fi passwords, VPN configs, APN settings, Bluetooth pairings
Keeps: eSIM profile, apps, photos, all personal data
Use when: Network connection issues but phone otherwise works

Factory Reset (can delete eSIM if you choose):

Clears: Everything (you decide about eSIM)
Use when: Major software issues, selling phone, starting fresh

When to use Reset Network Settings:

eSIM won't connect after reset
"No Service" but eSIM is installed
Network speed is very slow
Can't connect to Wi-Fi

iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

Q8: My eSIM worked before factory reset, but now shows "No Service." What happened?

A: This usually means one of these issues:

1. eSIM needs reactivation (most common):

Go to Settings > Cellular/Mobile Network
Find your eSIM in the list
Toggle it OFF, wait 10 seconds, toggle ON
Restart phone
Wait 5 minutes for network registration

2. Data Roaming is turned off:

Even with eSIM, you need Data Roaming ON
Settings > Cellular > [Your eSIM] > Data Roaming → Enable
This is NOT expensive roaming—it's required for eSIM function

3. Wrong data line selected:

If you have multiple SIMs, ensure eSIM is set for data
Settings > Cellular > Cellular Data → Select your eSIM

4. Carrier network issue:

Rare, but sometimes carrier needs to reactivate your profile
Contact support if above steps don't work

For theBitJoy users: Email us with your device model and we'll troubleshoot remotely.

Q9: Does theBitJoy charge for reissuing QR codes after factory reset?

A: No, QR code reissue is completely free.

What's free:

New QR code if you factory reset
New QR code if switching devices
New QR code if original expired or lost
Support assistance via email or WhatsApp

What you DO pay for:

New data plan (if your old plan expired)
Top-up/renewal (if you used all your data)

Refund policy:

5-day money-back guarantee (valid through Dec 31, 2025)
If you reset within 5 days of purchase and don't want the eSIM anymore, full refund
Email support@thebitjoy.com with "Refund Request" in subject

Compare to other carriers:

Some charge $5-10 for QR code reissue
Some have no refund policy at all
theBitJoy: Free reissue + 5-day refund guarantee

Q10: I'm traveling tomorrow and just did a factory reset. Will my eSIM work?

A: Depends on which option you chose:

If you selected "Keep eSIM and Erase Data":

Yes, your eSIM will work
It should reconnect automatically when you land
Make sure to turn on Data Roaming in your destination country
Turn off Airplane Mode after landing
Wait 5 minutes for network registration

If you selected "Delete eSIMs and Erase Data":

No, you need to reinstall it BEFORE your flight
Connect to Wi-Fi right now
Email support@thebitjoy.com with "URGENT - Traveling Tomorrow" in subject
We'll prioritize your request (usually 30-60 min response during business hours)
Scan the new QR code before you leave

Pro tip for future:

Always test your eSIM BEFORE traveling
Do factory resets at least 24-48 hours before departure
Save theBitJoy support contacts to your phone
Screenshot your QR code and save to cloud (though you'll likely need a new one)

Reset with Confidence

Performing a factory reset on your device can be a daunting task, especially if you’re concerned about losing important settings or data. However, it's essential to know that a factory reset doesn't necessarily mean you'll lose your eSIM. With the right understanding of your device's options and a solid backup plan, you can reset your iPhone or Android device with confidence, ensuring minimal disruption to your mobile connection.

Understanding eSIMs is crucial before you initiate a reset. An eSIM, or embedded SIM, is a digital version of a physical SIM card that can store multiple mobile plans and profiles. Unlike a traditional SIM card, the eSIM is built directly into your device, meaning that unless you manually delete it, your mobile service is likely preserved through a factory reset. This is particularly helpful as it allows you to re-establish your mobile connection quickly after the reset.

When preparing for a factory reset, it's wise to have a backup plan. Ensure that all your data, settings, and applications are backed up to either cloud services or a local device. This way, if anything goes awry during the reset process, you have a fallback option that allows you to recover your information efficiently. Most smartphones come with built-in backup options, making this process straightforward and user-friendly.

In the event that you do lose access to your eSIM after a factory reset, there is no need for panic. For theBitJoy users specifically: If you reset your phone within 5 days of purchasing your eSIM and decide you no longer need it, you're covered by our money-back guarantee (valid through Dec 31, 2025). Simply email support@thebitjoy.com or WhatsApp us for a full refund. You can reinstall your eSIM by re-downloading your mobile plan using the activation details provided by your carrier. Check with your mobile service provider for the steps to restore your eSIM profile, which often involves scanning a QR code or entering activation details manually.

Do eSIMs expire? Yes, understanding the validity and lifespan of eSIMs can help prevent future inconveniences. It's vital to stay informed about your mobile plans and renew them as necessary.
How to delete an eSIM from my iPhone or Android device? Familiarize yourself with the steps to prevent accidental deletion, ensuring your mobile service remains uninterrupted even after a reset.
How to switch between eSIMs: If you own multiple eSIMs, learn the straightforward process to switch between them with ease, allowing you to adapt your mobile service to fit your needs seamlessly.

Having the right knowledge and strategy makes the process of resetting your device less intimidating. By understanding how eSIMs function in conjunction with your device's settings, you can confidently reset your iPhone or Android device without the fear of losing your mobile connection. Embrace the reset process as a way to rejuvenate your device while keeping your mobile access intact.

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