Help Centre

An eSIM is just a digital version of the SIM card already inside your phone. No plastic, no shipping. You simply scan a QR code, and your data plan activates instantly.

After you purchase from BitJoy, we will send you an email with your eSIM data plan details, a QR code to scan, and a direct install link. Just scan or tap, and your eSIM is ready.

Traditional roaming charges come from your home carrier adding high international fees on top of local rates. With an eSIM from BitJoy, you connect directly to local networks in the country you are visiting. That means you get local prices without the shock of roaming bills.

Not at all. If you can scan a QR code, you can use eSIM. After checkout, you will receive a step-by-step email guide along with your eSIM package.

You can either scan the QR code or simply tap the install link in the email, and your phone will set everything up for you. Most travelers activate in under 2 minutes.

Yes. eSIM technology is built into all modern smartphones and approved by Apple, Samsung, and Google.

Installing an eSIM is as secure as downloading an app. We never access your personal number, calls, or messages. Only your travel data plan is activated.

That is exactly why we created our No Questions Asked Refund Commitment. You can try eSIM with total peace of mind.

- Buy any eSIM between 18 Aug and 31 Dec 2026
- Try it risk-free for 5 days
- If you change your mind for any reason, simply email support@thebitjoy.com or WhatsApp us at chat here
- We will refund you 100 percent within 24 hours No stress. No risk.Your money is always safe with BitJoy.

Learn more in our Refund Policy

Most modern smartphones and tablets support eSIM technology. This includes recent iPhone models (XS and newer), many Android devices, and iPads. Check your device settings for an 'Add eSIM' or 'Add Cellular Plan' option to confirm compatibility.

Check device compatibility

Yes! Many BitJoy eSIMs work across multiple countries—or even globally—so you can stay connected while traveling without changing SIMs. Just check the coverage on each plan before buying to make sure it fits your route. Perfect for digital nomads and frequent flyers.

No worries. Visit our Help Center where you'll find useful information and guides, or contact us directly at support@thebitjoy.com.